Welcome to our support and refund request form. We are here to help resolve any issues you may be experiencing with our products or services. Please fill in all the information below so that we can process your request quickly and efficiently.

Instructions:

Fill in all mandatory fields (*).
Please provide as much detail as possible about the issue or reason for the refund.
Please include updated contact information so we can contact you if necessary.

Refund Request
If you wish to request a refund, please select the refund field on our website and enter your order number. Our team is ready to process your refund within 24 hours, ensuring a quick and efficient resolution.

Important: Avoid Disadvantages with Chargeback
If you choose to dispute the charge directly with your card (chargeback) instead of manually requesting a refund from us, you may face serious disadvantages, such as:

1. Longer Process: The chargeback process can take weeks or even months to complete, while we resolve your request within 24 hours.
2. Fees and Penalties: Depending on your bank, you may be charged additional fees, as well as having to justify and prove your dispute, which can be a frustrating and time-consuming experience.
3. Impact on the Relationship with the Company: Chargebacks can harm the relationship with our company, hindering future purchases or exclusive benefits that we offer to our loyal customers.

Therefore, we strongly recommend that you use our fast and efficient refund system, which has been developed to offer the best support and care to our customers.